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This presentation will explore the obstacles facing IT departments in the ever- changing world of technology in K-12 and how leveraging new and innovative software to help manage assets and help desk tickets can alleviate these issues. Topics such as tracking 1:1 devices, auditing classroom technology, evaluating time to respond to help desk requests, and administrative tools to keep everyone in touch with the processes of a district will be discussed.
This presentation will explore the obstacles facing IT departments in the ever- changing world of technology in K-12 and how leveraging new and innovative software to help manage assets and help desk tickets can alleviate these issues. Topics such as tracking 1:1 devices, auditing classroom technology, evaluating time to respond to help desk requests, and administrative tools to keep everyone in touch with the processes of a district will be discussed.
